UnitedHealthcare Community Plan of Texas members will need to contact a service coordinator to request long-term skilled nursing. This applies to procedure codes S9123 or S9124.
This means, you shouldn’t submit prior authorization requests to us for procedure codes S9123 and S9124. Instead, if you believe our member needs long-term skilled nursing care, you must reach out to one of our service coordinators for a patient assessment.
Patient assessments are completed by service coordinators. For individuals receiving Home and Community-Based Services (HCBS) or Long-Term Services and Supports (LTSS), these assessments are submitted to the Texas Health and Human Services Commission (HHSC) for review and HCBS or LTSS eligibility. HHSC then makes the final determination.
To reach a service coordinator, please call 800-349-0550 for STAR+PLUS.
Home and Community Based Services waiver members in STAR+PLUS Medicaid programs may be eligible for long-term skilled nursing for care of 6 months or longer, if services are still medically necessary.
All UnitedHealthcare Community Plan members may be eligible for acute home health skilled nursing services. This applies to procedure codes G0299 or G0300, if the services are medically necessary.
If you believe our member, your patient, needs acute skilled nursing care, you can:
Connect with us through chat 24/7 in the UnitedHealthcare Provider Portal.
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